Shipping policy

Free tracked delivery across the US

Delivery is free on every order, to any address in the United States, and every parcel is tracked from the moment it is dispatched to the moment it reaches your door.

When it will arrive

Each product page shows the estimated arrival window for that piece, for an order placed today, calculated from the carrier’s current estimate, and it is the best guide to when yours will arrive. An average delivery window spans between 5-12 days. Deliveries to Hawaii and Alaska can take a few days longer than the estimate on the product page. Windows differ from piece to piece, so an order of more than one piece can arrive in separate boxes on different days, each with its own tracking number. It is an estimate rather than a guarantee, but it is the carrier’s own figure and it is right most of the time.

Tracking your order

When your order is dispatched we email you the tracking number and a link to your tracking page. You can also enter the number on our Track your order page at any time. It is normal for tracking to go quiet for a few days on the way; the scans come through more often as the parcel gets closer to you.

Changing the delivery address

We can change the address at any time before dispatch. Contact us with your order number. Once a parcel is moving, the address cannot be changed.

If it is late or does not arrive

If the tracking has not moved for more than a week, tell us and we will chase it with the carrier. If your order has not been delivered within 30 days of dispatch, we will send a replacement or refund you in full, whichever you choose. Our refund policy has the detail.

Charges on delivery

Our prices are in US dollars and include delivery. If a carrier ever asks you to pay a charge on delivery, do not pay it. Contact us straight away with the request and we will sort it out with you.