Shipping policy

Free tracked delivery across the US

Delivery is free on every order, to any address in the United States, and every parcel is tracked from the moment it leaves our makers’ workshop to the moment it reaches your door.

When it will arrive

Each product page shows an estimated arrival window for an order placed today, calculated from the carrier’s current estimate, and it is the best guide to when yours will arrive. It is an estimate rather than a guarantee, but it is the carrier’s own figure and it is right most of the time. Ordering for a deadline? Message us through the contact form first and we will confirm timing before you commit.

Tracking your order

When your order is dispatched we email you the tracking number and a link to your tracking page. You can also enter the number on our Track your order page at any time. It is normal for tracking to stay quiet for a few days while a parcel is between the origin hub and the US; once it clears into the country the scans come through more often.

Changing the delivery address

We can change the address at any time before dispatch. Contact us with your order number. Once a parcel is moving, the address cannot be changed.

If it is late or does not arrive

If the tracking has not moved for more than a week, tell us and we will chase it with the carrier. If your order has not been delivered within 30 days of dispatch, we will send a replacement or refund you in full, whichever you choose. Our refund policy has the detail.

Import charges

Our prices are in US dollars and include delivery. If a carrier ever asks you to pay a charge on delivery, do not pay it. Contact us straight away with the request and we will sort it out with you.